Workforce Augmentation - Becoming temporary members of your team
Example assignments:
- Sales leader to drive campaign in UK Collections market
- Bid manager for shared services delivery organization in UK public sector
- Solution architect for UK telecoms middle office bid
- Solution architect for 42-country Procurement bid
BPO margins are extremely tight, so you will probably be keeping your staffing levels very lean. But as you pursue, implement and deliver multiple contracts, there will be times when your team is over-stretched or requires access to specialist competencies. If you are unable to respond quickly and cost-effectively, you carry a high risk of failing in your business objectives.
Our Workforce Augmentation service involves our becoming temporary members of your team in key, hands-on roles. We have direct, personal experience of every stage of the BPO life-cycle, which means that, with the appropriate briefing and guidance, we can work alongside your people as if we were permanent employees. When your need for additional resources is over, we can quickly withdraw.
We charge for our Workforce Augmentation service on a time and materials basis.
