Workforce Augmentation - becoming temporary members of your team in key, hands-on roles
Example Experience:
- Acting as temporary sales person to drive a UK sales campaign for a specific BPO area on behalf of a top-ten BPO company
- Managing a bid on behalf of a shared services organisation in the UK public sector outsourcer
- Acting as “senior sales person” and inputting content to F&A and HR bids (where these were new service-lines to the BPO player in question)
- Acting as “HR Transition” leader on an F&A bid (where the BPO player was inexperienced in UK employment law)
BPO margins are tight, so you will probably keep your staffing very lean. As you pursue, implement or deliver multiple contracts, there may be times when you need access to additional capable resources to bolster your team. It is not worth risking losing a deal or letting down a customer because your people are over-stretched at peak periods.
Our Workforce Augmentation service involves our becoming temporary members of your team in key, hands-on roles. We have direct, personal experience of every stage of the BPO life-cycle, which means that, with the appropriate briefing and guidance, we can work alongside your people as if we were permanent employees. When your need for additional resources is over, we can quickly withdraw.
We charge for our Workforce Augmentation service on a time & materials basis.
