Perform! - Empowering your operational management, contract management and continuous improvement processes
Example assignments:
- Perform! has been installed in numerous operational centers delivering services such as Finance and HR to clients such as Greene King, Iron Mountain, WL Gore, BPI, Thames Water and the UK NHS.
- We are in active discussions with a number of captive shared services centers and outsourcers
Perform! collects fine-grain performance data right from the operations floor, pulls in information from other systems if required, processes a full range of volume, cost, quality, efficiency and effectiveness metrics and presents a complete picture of service-delivery performance.
Fantastic visibility and control can be achieved, with Perform! becoming an essential input to your operations management, contract management and continuous improvement processes, allowing the relevant personnel within your organization to:
Fantastic visibility and control can be achieved, with Perform! becoming an essential input to your operations management, contract management and continuous improvement processes, allowing the relevant personnel within your organization to:
- Monitor and report on SLAs and KPIs in real time
- Identify, analyze and remove defects
- Track, compare and improve the performance of individuals and teams
- Understand resourcing patterns and develop plans accordingly
- Calculate fair and accurate customer pricing
